This Policy applies to purchases made directly through mifarsoul.com from ALLLION COMPANY CO., LTD., trading as “mifarsoul.”
It does not limit mandatory consumer rights under applicable law.
1. Order Cancellation
To request cancellation before dispatch, email alllion@alllion.co.kr with your order number as soon as possible.
If we can stop shipment, we will cancel the order and refund the amount paid. If already dispatched, the applicable return or statutory withdrawal process
applies.
2. Change-of-Mind Returns
We offer change-of-mind returns if you notify us within 14 calendar days after receiving your order.
Products must be unused and unopened, with original hygiene seals intact and all supplied components included.
Return the products within 14 calendar days after notifying us. Contact us for instructions. A return reference is for administration and is not a condition for
exercising a statutory withdrawal right.
For voluntary change-of-mind returns, you pay return postage. Original delivery charges are not refunded unless applicable law requires otherwise.
We do not charge a restocking fee.
3. Cosmetics and Hygiene Seals
Opened or used cosmetics are generally excluded from our voluntary change-of-mind return offer.
Where statutory withdrawal rights apply, the hygiene exception applies only to qualifying sealed goods that are unsuitable for return for health protection or
hygiene reasons and have been unsealed after delivery.
Opening outer shipping packaging alone does not automatically remove statutory rights.
These restrictions do not apply to valid claims involving defective, damaged, unsafe, misdescribed, or incorrectly supplied products.
4. Damaged, Defective, or Incorrect Products
Contact alllion@alllion.co.kr as soon as reasonably possible if a product arrives damaged, is defective, or differs from your order or its description.
Provide your order number, an explanation, and photographs if reasonably available. Photographs are not an absolute condition for a valid legal claim.
We will provide the replacement, refund, or other remedy required by applicable law and cover necessary return costs for confirmed defects, transit damage,
or our fulfillment errors.
The 14-day change-of-mind period does not limit statutory rights concerning defective goods.
If you experience a suspected adverse reaction, stop using the product and contact us. This does not affect applicable product safety or consumer rights.
5. Return Procedure
Email alllion@alllion.co.kr with your order number, the products concerned, and the type of request.
Return Address: [Confirmed Return Address, Country]
Return Contact: [Contact Name and Telephone Number]
Our business address is not automatically the return destination. Use the confirmed return address above or the address supplied with return instructions.
Pack products securely. Tracked postage is recommended. Keep proof of dispatch.
6. Refund Method and Timing
Refunds are issued to the original payment method unless you expressly agree otherwise and applicable law permits it.
For our voluntary return offer, eligible refunds are initiated within 7 business days after we receive and check the returned goods, subject to any shorter
statutory deadline.
Your bank or payment provider may take additional time to display the credit.
Refunds are issued in the original transaction currency. Independent currency conversion differences or bank fees may affect the amount shown in your
account without reducing our legal refund obligations.
7. Statutory Withdrawal Rights
EU/EEA, UK, Korean, and other applicable statutory withdrawal or cancellation rights apply in addition to our voluntary return offer.
Where a statutory 14-day withdrawal period applies, you may notify us within 14 calendar days after delivery without giving a reason, subject to lawful
exceptions. Return the goods within the applicable return period.
For qualifying EU/UK withdrawals, we reimburse payments, including standard outbound delivery costs where required, within 14 calendar days after receiving
your withdrawal notice. Where permitted, reimbursement may be withheld until we receive the goods or evidence of their return, whichever occurs first.
Additional charges for upgraded delivery are excluded where permitted by law.
You pay direct return costs only where we informed you before purchase and applicable law permits it. Any diminished-value deduction is made only where
lawful.
You may use any clear withdrawal statement or this optional form:
Withdrawal Notice
To: ALLLION COMPANY CO., LTD.
Room 403, 4th Floor, Seohwa Building, 4, Baekjegobun-ro 36-gil, Songpa-gu, Seoul, Republic of Korea
Email: alllion@alllion.co.kr
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Product(s):
Order Number:
Ordered On:
Received On:
Customer Name:
Customer Address:
Date:
Signature, only if submitted on paper:
8. Exchanges and Consumer Rights
For a voluntary exchange, contact us to arrange an eligible return and a new purchase. This does not restrict any legal right to replacement.
Mandatory consumer protections take precedence over conflicting provisions of this Policy.
9. Contact
ALLLION COMPANY CO., LTD.
Business Registration Number: 429-86-01693
Email: alllion@alllion.co.kr
Telephone (within Korea): 1544-0210
Fax: +82-2-422-2999
Business Address: Room 403, 4th Floor, Seohwa Building, 4, Baekjegobun-ro 36-gil, Songpa-gu, Seoul, Republic of Korea